Airhead - Status

February 2017

No incidents reported for this month.

January 2017

No incidents reported for this month.

December 2016

No incidents reported for this month.

November 2016

[Scheduled] Airhead maintenance - Friday evening
The scheduled maintenance has been completed.
Nov 11, 18:02-21:00 GMT
Airhead errors
We have had no further errors following the fix. Closing incident.
Nov 9, 15:49-16:52 GMT

October 2016

Intermittent login errors
All errors have cleared and everything is running as normal. Closing incident.
Oct 31, 08:10-10:09 GMT
Airhead errors
This incident has been resolved.
Oct 28, 15:55-22:34 GMT
Intermittent login issues
There have been no further problems accessing Airhead. Closing incident.
Oct 28, 07:24-08:15 GMT

September 2016

No incidents reported for this month.

August 2016

No incidents reported for this month.

July 2016

Airhead admin changes delay
The issue has been resolved and all changes have been completed.
Jul 7, 11:58-18:18 GMT

June 2016

No incidents reported for this month.

May 2016

No incidents reported for this month.

April 2016

Problem with Google Apps sign in to Airhead
Google have declared the problem resolved. We are now closing this incident.
Apr 19, 14:53-16:20 GMT
Intermittent errors on Airhead
Service has been stable for several hours now. Closing incident.
Apr 6, 12:12-14:42 GMT

March 2016

Intermittent errors on Airhead
We haven't seen any re-occurrence of errors on the platform. Closing issue.
Mar 4, 13:17-15:36 GMT

February 2016

No incidents reported for this month.

January 2016

Sign in to Airhead with Groupcall IDaaS not working for some users
IDaaS sign in to Airhead has been stable for several hours now. Closing incident.
Jan 29, 09:48-12:09 GMT
Sign in not working for some Groupcall IDaaS users
IDaaS sign in has been stable for several hours now. Closing incident.
Jan 19, 09:51-13:21 GMT
Problems accessing Airhead
Access to Airhead has now been stable for several hours. Closing incident.
Jan 18, 13:44-16:54 GMT
Intermittent issues logging into Airhead with Groupcall IDaaS
No further reports of login problems. Closing issue.
Jan 6, 20:30 - Jan 7, 09:03 GMT

December 2015

Office 365 sign in, mail and calendars intermittent errors
Microsoft has marked the issue with Office 365 as resolved. Closing incident.
Dec 3, 09:29-13:56 GMT
Problem with Google sign in to Airhead
Google sign in has been stable now for several hours. Closing incident.
Dec 1, 10:57-14:09 GMT

November 2015

Airhead outage for some customers
Service has been stable for some time now. Closing incident.
Nov 30, 11:57-15:09 GMT
Error messages on existing Airhead sessions
All errors should now be clear, if you do see any lingering error messages, please restart your browser. Thanks.
Nov 27, 19:20 - Nov 28, 17:09 GMT
[Scheduled] Airhead maintenance
Scheduled maintenance has been completed. Anyone who logged into Airhead between 19:00 on 26th November and 19:00 on 27th November is advised to close and re-open their browser to ensure they do not encounter errors.
Nov 27, 17:00-19:16 GMT
Intermittent errors on Airhead
We have seen no further errors on the platform. Closing incident.
Nov 18, 14:52-19:39 GMT
[Scheduled] Airhead update
The scheduled maintenance has been completed.
Nov 3, 18:00-19:15 GMT

October 2015

[Scheduled] Airhead update
The scheduled maintenance has been completed.
Oct 26, 18:30-19:30 GMT
Airhead maintenance - intermittent login disruption
We have completed our maintenance. All systems are now operating as normal. Thanks for your patience.
Oct 10, 12:50-15:33 GMT

September 2015

[Scheduled] Airhead update
The scheduled maintenance has been completed.
Sep 24, 21:30-22:30 GMT

August 2015

Airhead slow performance
This incident has been resolved.
Aug 12, 14:21-17:43 GMT

July 2015

Intermittent login issue
This incident has been resolved.
Jul 14, 21:50-23:33 GMT

June 2015

Airhead outage
CloudFlare (our DNS provider) have resolved their issue that was affecting access to Airhead.
Jun 12, 10:36-11:26 GMT
Problems with Airhead login
All services have been stable for several hours. Closing incident.
Jun 10, 18:08-22:36 GMT
Possible disruption to Airhead service
The cloud infrastructure updates are now complete. Airhead continuing to run as normal.
Jun 2, 19:38 - Jun 3, 00:27 GMT

May 2015

[Scheduled] Airhead update
The scheduled maintenance has been completed.
May 22, 17:30-21:30 GMT

April 2015

Airhead sign in affected
Sign in has now been stable for a few hours. Closing incident.
Apr 19, 11:37-14:39 GMT
[Scheduled] Airhead - sharing update
The scheduled maintenance has been completed.
Apr 2, 20:15-21:15 GMT

March 2015

[Scheduled] Airhead update - Shibboleth integration
The scheduled maintenance has been completed.
Mar 20, 20:00-21:30 GMT
[Scheduled] Airhead update
The scheduled maintenance has been completed.
Mar 4, 18:00-19:30 GMT

February 2015

Airhead service interruption
Service has been stable for over an hour. Closing incident.
Feb 28, 07:55-09:24 GMT
[Scheduled] Airhead update
The scheduled maintenance has been completed.
Feb 21, 10:01-11:43 GMT
[Scheduled] Airhead update
The scheduled maintenance has been completed.
Feb 6, 18:00-20:01 GMT
Intermittent errors loading resources
The platform has been stable for several hours now and the data cluster is stable. Closing incident.
Feb 5, 12:48-15:23 GMT

January 2015

[Scheduled] Airhead update - minor bug fix
The scheduled maintenance has been completed.
Jan 20, 18:00-18:30 GMT
[Scheduled] Airhead update to version 1.4.4
The scheduled maintenance has been completed.
Jan 18, 20:00-21:30 GMT

December 2014

[Scheduled] Update to Airhead platform
The scheduled maintenance has been completed.
Dec 14, 15:00-17:00 GMT

November 2014

[Scheduled] Minor update to Airhead backend service
The scheduled maintenance has been completed.
Nov 26, 18:30-19:00 GMT
Airhead outage
The database cluster is now fully operational and healthy. All components are running normally.
Nov 19, 07:44-09:49 GMT

October 2014

Access to Airhead with Google accounts
Google account authorisation has been stable for a few hours now. Closing this incident.
Oct 22, 08:51-11:54 GMT
[Scheduled] Minor update to Airhead
The scheduled maintenance has been completed.
Oct 21, 20:45-21:15 GMT
[Scheduled] Update to Airhead platform
The scheduled maintenance has been completed.
Oct 19, 20:45-21:30 GMT

September 2014

No incidents reported for this month.

August 2014

No incidents reported for this month.

July 2014

No incidents reported for this month.

June 2014

[Scheduled] Airhead platform upgrade
Airhead platform upgrade was completed on Saturday. Monitoring over the weekend shows the platform to be stable.
Jun 28, 09:00 - Jun 30, 13:51 GMT
[Scheduled] Airhead platform updates
The scheduled maintenance has been completed.
Jun 11, 18:00-20:00 GMT

May 2014

No incidents reported for this month.

April 2014

[Scheduled] Airhead platform updates
The scheduled maintenance has been completed.
Apr 16, 18:00-20:00 GMT
Single Sign On issue
Issue fully resolved. Core platform upgrades caused an error with Single Sign On. We've identified an improvement that can be made in this area and will implement it as soon as possible.
Apr 7, 21:54-23:31 GMT
[Scheduled] Minor platform maintenance
The scheduled maintenance has been completed.
Apr 2, 20:00-20:30 GMT
Login via Groupcall IDaaS
We've resolved the issue that was stopping Groupcall IDaaS users from being able to log on.
Apr 2, 12:41-12:44 GMT

March 2014

[Scheduled] Minor platform maintenance
The scheduled maintenance has been completed.
Mar 28, 08:00-09:00 GMT
[Scheduled] Update to Airhead platform
The scheduled maintenance has been completed.
Mar 22, 22:00 - Mar 24, 11:07 GMT
Potential disruption to sharing
Service maintenance complete. All components fully operational. Thank you for your patience.
Mar 21, 10:43-14:21 GMT